Yes, in most cases, but some hospitals, clinics and countries are not included. As part of your application, we will ask you to state which geographic area you will be travelling to as some countries are excluded.  Should you require any medical care that is not available locally, our plans have the option to include evacuation cover. You will be transferred to the nearest possible medical centre able to provide the appropriate care.

Yes.  Depending on the plan you have chosen, there may be some restrictions.  We have an extensive network of medical care providers and can help you to obtain the most appropriate hospital facility for your care. You will be able to select from these options.

Yes. Insuring with Regent International provides comprehensive in-patient as well as out-patient and emergency care. However, these are subject to the limits of each plan.  Please see the benefits and limits of each plan to ensure that you have the correct level of cover for you and your party.

Yes. Here at Regent International, our plans cover natural and Caesarean deliveries, newborn care and complications (subject to the waiting period). Conditions do apply to maternity cover, please read the policy carefully to ensure you have chosen the correct level of care for your circumstances.

Each of our comprehensive plans take into consideration pandemic diseases and viral outbreaks. Insured members receive cover from receipt of payment. Benefits are provided in line with the terms and conditions of the policy you have chosen.

No. All of our policies cover the cost of vaccinations in territories where the State does not provide free vaccination programs.

Yes. As with all insurance companies, we will need to be aware of your medical history and any pre-existing conditions you may have. This will not necessarily be excluded from your cover, but these are important details that will ensure that your application is underwritten correctly.

Regent International insurance policies cover individuals (and their families) who spend most of their time living outside of their normal home country. Therefore, you must detail the country in which you will reside for the greatest part of your assignment. Your plan will then be tailored to you needs.

Our policies offer worldwide cover, so please be assured that if you are regularly ‘on the move’ with your assignments, we simply need to know the detail of where you will be spending the most of your time, or where you will travel to first. This will help us if you need to make a claim.

Yes. Each visitor to our website can access the quick quote process to gain an idea of costs involved in their insurance journey.There are  no costs for  you for using this system. We also have a team contactable by email and telephone who are able to give you an indicative rates but we DO Not give any advice.

Easily. Your application is simple and quick. Firstly, get an idea of an approximate premium, use our use our ‘Quick Quote‘ option on the home page. Then, If you are happy with the premium, your chosen plan along with any add-ons you would like to include, print the application form, complete it and then sign and submit.

This can be scanned and sent to sales@regent-international.co.uk. One of our team will be in touch with you with a quotation within 24 hours. Don’t forget we are with you every step of the way.

Our plans can be taken out up to the age of 74 with a lifetime renewal guaranteed. We cover unmarried children up to the attained age of 18 or an attained age of 24 if a student.

Yes. Each visitor to our website can access the quick quote process to gain an idea of costs involved in their insurance journey.There are  no costs for  you for using this system. We also have a team contactable by email and telephone who are able to give you an indicative rates but we DO Not give any advice.

We offer four plans from Bronze through to Platinum, which can then be tailored further should your requirements dictate a more bespoke arrangement. For accurate costings, please detail as much as you can when working through the quotation process. We have a team on hand to help guide you through and answer any questions that may arise. So, once you have a basic quote, if you need to discuss further, contact one of the team and we can help you to complete the most appropriate plan for you.

Payment can be made by cheque, credit card or bank draft. Once the insurer  underwriter  accepts your application, we will notify you and send you details.

Yes, we do. The application can proceed if the group is 50 or less. If you would like to insure for 51 or more, please contact us and we will assist.

Yes. Our support team holds a wealth of expertise in private medical and travel insurance. We offer telephone and email support throughout the process of creating and securing your ideal plan. However, we DO NOT give advice. Our job is to ensure a simple process with effective results with the added value of world-class cover.

For all emergency and non-emergency treatment, please contact our member helpline in the first instance for pre-approval. The contact details are in your Welcome Pack.  At this point, the Claims Team will let you know how to proceed.

In most cases we can arrange direct billing. This means that we will settle your pre-agreed account with your chosen hospital and or doctor.

It will be subject to any deductibles, special conditions, co-pay and of cause the benefit limits of your policy, (please refer to your policy wording for clarification).

Your doctor will also need to complete and sign the treatment guarantee form. We suggest that contact us at least 5 days prior to your planned admissions so that this can be arranged for you.

Whenever you claim for an out patient benefit, please try to take the claim form with you when you see your doctor.

Complete and sign where indicated and get it back to us as quickly as possible along with any receipts. It is also important for your treating doctor to complete, sign, and stamp the claim form.

(e.g. general practitioner/physician invoices, pharmacy receipts with related prescriptions, if available), and email to our claimsdepartment at claims@regentinternational.co.uk.

Don’t forget, we will need a separate claims form for each individual person claiming completed.

Please note that any medical costs you incur will be settled or reimbursed in accordance with your policy benefit limits, and the amount payable will be net of relevant deductibles and/or co-payments.

Should you have reason to submit a complaint, please be assured that our team will endeavour to resolve such issues within 3 working days. In the event we are unable to do so, we will:

1. Write to you confirming that we have received your complaint, within 3 working days.
2. Investigate your complaint thoroughly and fairly and issue a Final Response Letter within 8 weeks from receipt of your complaint. This is in accordance with guidelines laid down by the Financial Conduct Authority.
3. Contact you if we require any further information and will keep you informed of progress.
4. Endeavour to resolve your complaint as soon as possible.